Refund policy

SM HOME CENTER accepts returns within 2 days of delivery for eligible products, subject to the terms and conditions outlined below.

Return Eligibility & Timeline

  • Return Window: 2 days from the date of delivery
  • Condition: Products must be in original, unused condition with all packaging, accessories, and documentation
  • Inspection: All returned items are subject to quality inspection before processing

Return Process

  1. Customer Responsibility: Customer must arrange and pay for return shipping
  2. Return Authorization: Contact our customer service team before initiating any return
  3. Packaging: Items must be securely packaged to prevent damage during transit
  4. Documentation: Include original invoice and return authorization number

Restocking Fee

  • A 99% restocking fee applies to all eligible returns
  • This fee covers inspection, repackaging, and administrative costs
  • The restocking fee will be deducted from any refund amount

Final Sale Items

  • 2 specific products in our catalog are marked as "Final Sale"
  • Final sale items cannot be returned or exchanged under any circumstances
  • These items are clearly marked on the product page at the time of purchase

Refund Processing

  • Refunds will be processed within 7-10 business days after receiving and inspecting the returned item
  • Refunds will be issued to the original payment method
  • Shipping charges are non-refundable
  • Customer is responsible for return shipping costs

Non-Returnable Items

  • Products damaged due to misuse or normal wear
  • Items without original packaging or accessories
  • Products marked as "Final Sale"
  • Customized or personalized items

Contact for Returns

For return authorization and queries:

  • Phone: +91-6379913403
  • WhatsApp: +91-6379913403
  • Email: smhomecenter624601@gmail.com

Important Notes

  • This policy applies to purchases made through smpalani.com
  • SM HOME CENTER reserves the right to refuse returns that don't meet the above criteria
  • This policy is governed by Indian consumer protection laws
  • Any disputes will be subject to the jurisdiction of Indian courts